FAQ - Frequently Asked Questions
Welcome to GOODSPHORIA! We're here to make your shopping experience seamless. Find answers to the most common questions below.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery (2-5 business days).
Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by destination (typically 10-20 business days). Customs fees may apply depending on your country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.
Returns & Exchanges
What is your return policy?
We offer a 21-day return policy. If you're not completely satisfied with your purchase, you can return it within 21 days of delivery for a full refund or exchange.
How do I start a return?
Contact us at contact@goodsphoria.com with your order number. We'll provide you with return instructions and a prepaid shipping label (for eligible returns).
What items are eligible for return?
Items must be unused, in original packaging, and in the same condition you received them. For hygiene reasons, certain items (personal care products, intimate items) may not be returnable.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your return. The refund will be credited to your original payment method.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Can I use multiple payment methods?
Currently, we accept one payment method per order. However, you can use discount codes in combination with any payment method.
Products & Quality
Are your products authentic?
Yes! Every product at GOODSPHORIA is carefully curated and sourced from trusted suppliers. We stand behind the quality and authenticity of everything we sell.
Do you offer product warranties?
Many of our products come with manufacturer warranties. Specific warranty information is listed on individual product pages. Contact us if you have questions about a specific item.
Are your products eco-friendly?
We're committed to sustainability! Many items in our ECO-CONSCIOUS collection feature sustainable materials, recyclable packaging, and ethical production practices.
What if I receive a damaged or defective item?
We're sorry if that happens! Contact us immediately at contact@goodsphoria.com with photos of the damage. We'll arrange a replacement or full refund right away.
👤 Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link.
Can I modify or cancel my order?
Contact us immediately at contact@goodsphoria.com. If your order hasn't shipped yet, we'll do our best to modify or cancel it. Once shipped, you'll need to follow our return process.
Contact & Support
How can I contact customer service?
Email us at contact@goodsphoria.com and we'll respond within 24-48 hours. You can also reach us through our Contact page.
Do you have a newsletter?
Yes! Sign up for our newsletter to receive exclusive offers, new product launches, and wellness tips. Get 15% off your first order when you subscribe!
Still have questions?
We're here to help! Contact us at contact@goodsphoria.com and our team will get back to you as soon as possible.
At GOODSPHORIA, we believe every woman deserves products that enhance her daily life with quality, style, and purpose. Thank you for choosing us! 💜